Rights and Responsibilities

 

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Our responsibility to you

We are family doctors and we wish not only to treat illness but also to prevent it. We aim to use the whole health-care team (doctors, health visitors, nurses and administrative staff) to encourage better health. Please feel free to talk to us on any health issue; if we cannot help you ourselves we can probably put you in touch with someone who can.

  • We will treat you with courtesy, respect and sensitivity at all times
  • We will endeavour to maintain the highest standards of medical practice at all times
  • We will keep the consultation and your computer written records confidential
  • We will provide you with emergency care promptly when you need it
  • We endeavour to offer all patients access to a doctor within two working days
 

Your responsibility to us

  • We ask that you treat doctors and staff with courtesy and respect at all times
  • On occasions the patient care co-ordinators may need to ask certain questions so that they may deal with your requests in an appropriate manner
  • If you cannot keep an appointment please let us know as soon as possible, as this may enable someone else to be seen
  • Any patient who is late for an appointment may be asked to book another appointment
  • Visitors must not bring drugs, alcohol or dogs on to the premises. Please switch off your mobile phone.
  • Any person who is verbally or physically aggressive or abusive will be subject to appropriate action in line with current NHS policy