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Patient Participation Group
Our Patient Participation Group (PPG) meets to provide a forum for discussion about the practice.
We have a patient participation group as we are keen to get feedback from patients about every aspect of our service. The group meets regularly at the practice.
If you would like to join, or find out more, please inform one of our patient care co-ordinators, or email us using our secure online form
Terms of Reference
The PPG provides a forum for patients registered with the practice to provide a patient perspective on the services provided by the practice, to support the practice and to influence local healthcare provision.
Objectives:
- Provide a link between the staff of the practice and its registered patients
- Provide feedback on patients’ needs, concerns and interests, and constructive challenge to the practice.
- Provide a link with other community representative groups
- Share good practice and ideas aimed at improving the quality of care provided.
- Provide input to communications from the practice to ensure that they are clear and comprehensible
- Provide a sounding board for any proposals for major changes to the service.
Membership:
- The PPG will consist of up to 20 members who must be registered patients of the practice, including one or two members of the practice staff.
- The Group will nominate a chair, vice-chair and secretary annually in April.
- Members will serve for three years and may be re-elected.
- Patients who would like to serve on the Group should notify the secretary, who will submit their name to the Group for approval if there is a current vacancy. If there is no current vacancy , and if they are approved for membership, they will remain on a reserve list and will be automatically elected when the next vacancy occurs.
Meetings and Code of Conduct:
- The PPG will meet at least six times a year.
- The quorum for a meeting is five patient representatives and one practice representative
- The minutes of the PPG meetings will be posted on the practice website.
- The Chair will produce a short annual review of the work of the PPG which must be approved by the Group before it is posted on the website
- PPG members are expected to respect other members and their contributions, to participate in discussions in an open and constructive manner, to respect the confidentiality of specified topics and issues, and to declare any conflicts of interest relating to items discussed by the Group. ( If members are uncertain about potential conflicts of interest, they should declare them and seek guidance)
Please note: PPG members must not claim to represent the practice to the public or the media.
Cowley Road Medical Practice Open Evening Meeting Minutes
- Date: Thursday 11th June 2026
- Time: 7pm to 8.30pm
- Venue: Cowley Road Medical Practice and MS Teams
Attendees:
- Alan Dunham (Practice Manager)
- Liselle Naylor-Wardle (Deputy Practice Manager)
- 2 PPG members
Apologies:
- 9 PPG members
Meet and greet with tea and coffee
Staff of Principle Medical Ltd (PML) and Cowley Road Medical Practice (CRMP) welcomed attendees and offered light refreshments.
Actions from Previous Meeting
- AD to ask CRMP staff to put forward names of patients that they feel could be approached to sign up as PPG Members. Suggestion to approach Local Groups – ONGOING
- Staff Photos – LNW and AD spoke to staff regarding having photos on website and in the waiting room. Some staff uncomfortable with this and haven’t given consent. Agreed that unless everyone was willing to display a picture then we wouldn’t do so for any of the team. Alternatively, LNW has asked staff to write a small profile (i.e. their role, specialist area, background, etc.) to put on website and in waiting room. Also add role and area of expertise - ONGOING
- Newsletter – Suggested that a newsletter is circulated/put on website quarterly. Combination of Practice Staff and PPG input. Potential support from PML Communications team (Nick Tasker & David Dean). Further discussion required – ONGOING
- EConsult Education Leaflet – Design to be compiled by LNW – ONGOING
- Chronic disease Reviews and Management – Information on website to be reviewed and updated by AD and LNW – ONGOING
- Telephone Message – AD asked LNW and JI to increase the number of ‘position in queue’ messages on Surgery phone - COMPLETE
- Telephone Music – AD to invite RW and J Ingram to meet with LNW to select the music played while patients are waiting in the queue on the telephone - ONGOING
- Home blood pressure monitoring – LNW has spoken to the nurse team regarding the Nurses showing patients how to use the home blood pressure monitors. It has been decided that a test message will be sent out to patients with a video link of how to correctly take blood pressure readings at home - COMPLETE
Practice Update
- PML – Still waiting to officially TUPE across to PML, due to ongoing negotiations with former partners
- Staffing
- GPs x 11
- Locum GPs x 7
- Registrar x 1
- Departed/Departing GPs
- 1 (left in April 26)
- 1 (Maternity leave from June 26)
- GP Recruitment
- Currently recruiting GPs to cover 8 sessions per week
- Nursing Team
- 2 nurses
- 1 HCA
- 3 Phlebotomists
- Departing members of Nurse Team
- 1 (leaving July 26)
- Nurse Team Recruitment
- Recruiting 2 HCAs, both working 20 hours a week
- Reception
- 9 members
- Departed Reception
- 1 (April 26)
- 1 (April 26)
- Reception Team Recruitment
- Recruiting a Reception Team Manager
- Management/Senior Admin
- Alan Dunham (Practice Manager)
- Liselle Naylor-Wardle (Assistant PM)
- 2 Senior Administrators
- Departing Management
- 1 (Leaving Aug 26)
Recruitment of PPG Members & Various Roles
- Chairperson
- Vice Chairperson
- Social Media Officer
- Secretary
- Patient Relations Officer
- Fundraising Officer
- Supporting PPG Member
AD asked for PPG members to consider which of the above roles they would like to be considered for. Positions to be allocated at PPG AGM in September.
PPG AGM
AD proposed to hold the Cowley Road Medical Practice PPG AGM on Wed 30th September 2026 (7pm). Format of meeting will be to review what the PPG has achieved over the past twelve months, vote in/allocate members into the various PPG positions/roles. Invite a guest speaker to present at the meeting (e.g. External PPG Area Coordinator from HealthWatch or ‘The Day in the Life of a GP’ presented by one of our doctors).
Please can PPG members reply to AD with their availability on 30th September 2026
AOB
- Easing Patient Anxiety prior to apt – FA raised the issue of some patients not attending appointments and procedures at their GP Practice due to anxiety and the unknown. AD discussed the proposal of offering patients a telephone apt to explain procedures (i.e. Smear Tests, Blood Tests Learning Disability Health Checks, etc.) and to ask any questions. This may help our patients and reduce the number of DNA/missed apts.
Date of Next Meeting
- Wednesday 16th September at 7pm
- Wednesday 30th September PPG AGM at 7pm
- Thursday 10th December 2026 at 1pm
Providing NHS Services
Cowley Road Medical Practice
East Oxford Health Centre
Manzil Way
Cowley Road
Oxford
OX4 1XD
Telephone: 01865 791850