Complaints Policy

Comments and Complaints

If you have any ideas for how we might improve our services, or if you are unhappy with any aspect of your healthcare or the practice, we welcome hearing from you.

You can telephone, email patients.crmp@nhs.net, or write to the practice management team. They will acknowledge your complaint as soon as possible, and usually within 3 working days (if you do not receive an acknowledgment within this time, please telephone the practice and ask to speak to one of the partners).

The practice will then investigate your complaint, and respond within a maximum of 28 days, but generally within 10 days.

You can also take your complaint to NHS England, the body which commissions GP services. NHS England will then manage your complaint for you. Details of how to contact them can be found on the NHS England website

You can also use the NHS Complaints Advocacy Service, a free independent advocacy service in Oxfordshire hosted by SEAP that helps individuals to make a complaint about any aspect of their NHS care or treatment. This includes treatment in a private hospital or care home that is funded by the NHS. Details of how to contact them can be found on the NHS Oxford Health website